Strictly trade only

Returns Policy

Returns:

Any products not required for any reason can be returned to Jay Trim Ltd. for a full credit or refund subject to the following conditions:


  • The goods are received by us in their original packaging and in such a condition that we can put them back into stock.
  • The goods are received by us within 14 days of the date of invoicing.


Any returns complying with the above conditions will be credited or refunded in full. No charge will be made for re-stocking. Please ensure that any returns are properly packaged to avoid damage in transit and a covering note is included containing the following information:


  • Your name.
  • Your daytime telephone number.
  • Your email address.
  • Your invoice number.
  • The reason for the return i.e no longer required, not suitable, not as expected etc.

If for any reason returned goods do not comply with the above you will be contacted by a member of staff.


Damages and shortages:

Any damages or shortages must be advised in writing within 7 days of the date of invoice. After this time claims cannot be considered.