Terms & Conditions
Please carefully read the following terms prior to ordering.
Jay Trim is a wholesale only business to business organisation and as a result does not trade with members of the public. Anyone is welcome to browse the site but trade pricing is only available to registered users. In order to register as a trade user, details of your business will need to be provided and verified by ourselves. If you are in business please click on the REGISTER link above to apply for a trade account. Once verified, you will be sent an email confirming that you can log-in and view trade pricing. Please note that only businesses with a connection to the haberdashery or craft trades, or those with a bona-fide requirement for our products, will be verified as trade users.
Suitable forms of verification are an original or photocopy of one or more of the following :
- Business bank account cheque book/card.
- National Market Traders Federation membership card.
- VAT registration certificate.
- Rental slips from markets, craft fairs or exhibitions (must be on official headed paper from the organisers and show regular attendance).
- A functioning e-commerce website. Other e-commerce platforms will be considered on their own merit.
- A Public & Product Liability Insurance Certificate will be considered alongside evidence of trading.
Others forms of verification will be considered on their own merit.
There is no minimum order value but orders under £50 in value excluding VAT and carriage (UK only) will be subject to a small order/carriage charge of £10. The minimum order for EU countries including the Republic of Ireland is £100 and the minimum order for all other countries is £150. All orders to be paid by Credit/Debit Card. A 5% discount will be allowed for orders over £100 net value (this will not be shown in the Shopping Basket but will be deducted at the time of invoicing). All orders under £200 net value will be subject to carriage at our normal rates (mainland only, some remote areas excluded). All orders over £200 net value will be sent carriage free (mainland only, some remote areas excluded).
Please note that the above discounts may not apply to negotiated prices for bulk orders or items that have special, promotional discounts already applied.
Please note that from 01/01/2021 in accordance with the UK Withdrawal Agreement goods supplied to EU Countries and Northern Ireland may be subject to additional charges including Duty and Customs Declaration charges. This situation is beyond our control.
Orders to Northern Ireland over £500 net of VAT will be charged the N.I. rate less the UK mainland rate.
Orders to remote mainland areas and Highlands & Islands over £200 net value will be charged the difference between the Mainland and Highlands & Islands rate.
Current rates can be viewed by following the "Site Home" link and then clicking on the "Carriage Rates" button. Rates apply to UK mainland (some remote areas excluded) and N.Ireland only.
Please note the following:
The carriage charge shown in the Shopping Basket is the minimum charge and heavier parcels will be subject to carriage at our published rates (see https://www.jay-trim.co.uk/carriage-rates).
All stock items will be sent immediately. If you would like your order holding until it is complete or if you would like advising of shortages prior to dispatch please advise us as soon as possible or at the time of ordering. Where we cannot make contact regarding your order within 48 hours (business days), your order will be sent without further notice. We do not send on out-of-stock items. There is a facility on the check-out page of the website to facilitate this.
Please note that it is your responsibility to accept deliveries. Please ensure that there is someone available at the delivery address on the delivery day. Parcels returned to us will be subject to additional charges.
For offshore islands, the Republic of Ireland and European countries please see https://www.jay-trim.co.uk/carriage-rates
All other countries are costed on an individual basis and this is dependent on the weight, volume and service. Please email for details.
Payment Methods: We accept payments in cash (callers only) or by credit/debit card. We regret that we no longer accept cheques.
Members of the public who require any of our products should contact us by email. We will send details of a retailer who can help either locally or by mail order.
By applying for a trade registration with Jay Trim Ltd you are deemed to accept our standard Conditions of Sale which you can view here: https://www.jay-trim.co.uk/legal
All goods supplied are subject to our standard Conditions of Sale which you can view here: https://www.jay-trim.co.uk/legal
Goods supplied by us on custom jobs (ribbon printing, ribbon cutting etc) are non-refundable once payment has been taken.
Discount terms differ on custom jobs carried out by a third party as best price is provided.
Our premises are monitored by a video surveillance system for the purposes of safety and crime prevention.